Refund policy

Return and Refund Policy

1. General Information
We want you to be completely satisfied with your purchase from NaturePride.mt. If you are not entirely happy with your order, please review our return and refund policy for guidance.

2. Returns Eligibility
To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as when it was received.
• Returns must be initiated within [X days, e.g., 14 days] of receiving the item.
• Certain items, such as perishable goods, personalized products, or sale items, may not be eligible for return.

3. How to Initiate a Return
To initiate a return:

1. Contact our support team at info@naturepride.mt or call +356 99079998 to request a return authorization.
2. Provide proof of purchase (order number or receipt).
3. Follow the return instructions provided by our team, including shipping the item to the designated address.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• We recommend using a trackable shipping method as we are not responsible for lost or undelivered returns.

5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• A refund will be issued to your original payment method within [X business days, e.g., 5–7 business days].
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@naturepride.mt.

7. Non-Returnable Items
The following items are not eligible for return or refund:

• Perishable goods (e.g., live plants or pet food).
• Customized or personalized items.
• Gift cards or digital downloads.

8. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within [X days, e.g., 7 days] of receiving the item. Provide photos and a description of the issue for prompt resolution.

9. Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at:

• Email: info@naturepride.mt
• Phone: +356 99079998

Last Updated: 07/01/2025